Payments

Where is CNICK Ring payments available?

While you can pay worldwide using your CNICK Ring, wherever Mastercard is accepted, there are specific banks and cards we are integrated with, so you need to have one of those cards in order activate payments on your ring (to see the list of supported banks click here ). If you can't find your country in the list stay tuned we are expanding fast and adding new banks worldwide. 

Can I pay for Public Transport using my CNICK Ring?

CNICK Ring mimics your payment card, if the public transport system in your city accepts Mastercard payments and you are able to pay using your bank card then your ring will work as well.

What is the correct hand position for CNICK Ring payment?

For making a payment tap your knuckle on the POS terminal not the ring itself and wait 1-2 sec. 

 

How to connect card to the ring?

How to add card using an Android application?

  1. Download the Fidesmo Android app in Google Play store
  2. Follow the instructions on screen by putting the wearable against the very top of the back of your phone and hold on.

How to add card online without Android app?

Click "connect card" button right after placing the order or find it in in the order confirmation email and follow the instructions.


How many cards can I add?

Only one card can be connected to the CNICK Ring, but you can change the card using the Fidesmo app on Android smartphone. 

How to change the connected card?

Please first remove the connected card using Fidesmo app:

  • Download the Fidesmo Android app in Google Play store
  • Open the app and press “Connect”.
  • Tap your ring on the back of the mobile phone
  • CNICK Ring will be added, click on it and you will see the connected card
  • click three dots in the upper left corner and choose 'remove payment card'
  • Once you remove the card click "connect a service" button and choose fidesmo pay. 
  • Follow on screen instructions to connect a new card.

How to deactivate CNICK ring?

You can Pause payments or completely remove your payment card from your ring the following way: 

  • Download the Fidesmo Android or iOS app.
  • Open the app and press “Connect”.
  • Tap your ring on the back of the mobile phone.
  • CNICK Ring will be added, click on it and you will see the connected card.
  • click three dots in the upper left corner and choose "pause payments" or "remove payment card".

Tesla key

Which Tesla models support CNICK Ring functionality?

CNICK Rings are compatible with all the Tesla Model 3/Y and from 2021 Model S/X.

What is a correct hand position against the reader?

Our Rings have a unique antenna integrated circularly to assure the best performance, therefore the signal is transmitted from the ring circle and requires tapping knuckle on the surface, not the ring itself.
Please watch our video tutorial.
 
 

How to activate CNICK Ring as a Tesla Key?

The procedure is very simple, the same as adding a Tesla keycard: 
Go to the locks menu, hit the little plus, and follow the directions.
Please watch our video tutorial.
 
 

Do I have to charge the ring?

CNICK Ring never needs charging.

Can I use other NFC rings as Tesla key?

Please note, not all the NFC rings, which are available on the market can be used as a Tesla key, because most of them don't have a Tesla applet stored in the chip and they are not using a compatible type of chip.

Product quality

How durable is CNICK Ring?

Our manufacturing technology guarantees the highest quality and durability, it’s almost impossible to break CNICK rings by dropping or gripping.
CNICK rings are not weak and delicate, but it’s never a bad idea to keep the polished finish looking nice over the coming years. Most of your daily activities are fine. But Good wood ring care starts by avoiding exposure to harsh chemicals and rough treatment (e.g. wearing the ring while lifting or operating machinery). These are things that can compromise the finish, and thereby, the integrity of the ring itself. The finish is the most important factor in keeping the ring in good condition and, if it is compromised, water can penetrate the wood–this damages the ring from the inside.
Rings can withstand the shower or hand wash, as well as swimming.

Can I wear ring while doing dishes?

Exposure to the detergants can demage the ring finish and if the finish is effected water can penetrate inside the ring and damage the wood. 
We recommend to remove CNICK ring when washing dishes.

Ordering and delivery

When will my order arrive?

After placing the order rings will be delivered in 1-2 weeks.

How do I cancel my order?

Orders that are not shipped yet can be canceled and a full refund will be issued.

If you want to cancel your order please contact our support team: hello@cnick.io

Can I track my order?

Yes. You will receive a tracking number, once your order will be shipped.

Returns

Can I return or exchange an item?

If you find the ring you received is defective we will provide a replacement free of charge.​

If you ordered the wrong size ring, we can replace it with a new size but there will be a cost of the shipping and handling to send a replacement ring from Georgia.

For more information please contact our support team: hello@cnick.io

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via hello@cnick.io with the details. We’ll respond within 48 hours.